Hi,
Hope
you are doing great,
This
is Syed Layeeq from New York Technology Partners. We have a requirement for Production/Front Office Trade Flow Support
Analyst at Raleigh, NC. Please review the Job description below and if
you’d like to pursue this, please include a word copy of your latest resume
along with a daytime phone number and rate in your response. You can also reach
me at (201) 680-0200 x 7027.
Job ID: 7906-1
Job Title:
Production/Front Office Trade Flow Support Analyst (Electronic Trading and Risk
Management applications for Bond trading applications
Location: Raleigh, NC
Job Description:
Support
analyst responsible for provide in-depth application support for production
issues within the OTC Derivatives Front Office environment supporting bespoke
trade capture and persistence applications from initial client contact through
to resolution.
Production Support
- Perform first and second-line support responsibilities.
- Ensure that support processes are followed with regard to issue resolution and problem management.
- Properly log issues and resolutions utilizing Best Practices and standard tools.
- Crisis/Incident Management, escalating with appropriate urgency. Ensuring team follow the prescribed incident & problem management process (this is a joint team responsibility)
- Ensure that the team’s Service-Level Agreements for issue resolution and remediation are adhered to.
- Proactively pick-up and resolve all application issues and business queries from Traders, Middle office, Product Control and Operations clients.
- Responsible for minimizing downtime/outages/issues of all systems supported on shift.
Knowledge Management
- Ensure that the team’s Knowledge Base stays current and proactively maintain documentation and implement knowledge review processes.
- Create custom system or process documentation as needed
- Provide business and technical leadership to the team Continuous Improvement
- Work with development managers to reduce the support profile of existing applications. Drive the resolution of recurring issues at a systemic level.
- Build and track a book of work for support, especially relating to followups for reoccurring issues and actions from problem management system.
- Work with team lead to build a governance framework to monitor all key deliverables of the team for performance tracking.
Business Delivery
- Gain a strong technical and business focused understanding of Credit Suisse’s OTC Derivatives businesses and our technical implementation.
- Work effectively with team members in other locations situated globally.
- Provide subject matter expertise in some or all of the following business processes: Trade Capture, Market Data Management, Valuation, P&L attribution/reporting, Price Testing, Structured Trade Analysis and Risk Reporting
- Build role into an escalation point for complex support issues requiring OTC Derivatives business knowledge
Relationship
Management
- Relationship management of Business / IT clients and teams globally, ability to forge and maintain strong relationships and communicate at all levels.
- The front line support team provides business coverage from 7am to 7:30pm.
- Weekend Work - In addition, maintenance releases and rollouts of new systems to production often take place at the weekends, therefore weekend work on a rota basis is required. On-call support also required on a rota basis.
Essential
- Degree or Masters in a finance or technology field
- Demonstrated experience working in a trading environment or working on a support desk in that environment, specifically with strong Fixed Income or OTC Derivatives experience.
- 2nd line / technical level application support experience. (NOT 1st Line or Batch Management)
- Proactive and robust problem solving skills.
- Excellent communication and relationship building skills.
- Willingness to cross training to other applications / technologies.
- Experience of supporting both tactical and enterprise trading systems.
- Exposure to FO trading environment with full front to back tradeflow exposure.
- Good financial knowledge of derivative products (Equity/Interest Rate/Credit or Fund-linked Products). What they are, how they are used and what they are made up of.
- Strong understanding of financial valuations, including p&l and different risk calculations.
- Strong static and market data expertise
- Strong SQL (Oracle/Sybase)
- General Unix
- Microsoft Desktop environment/Office"
Thanks and Regards,
Syed Layeeq
New York Technology
Partners – Rochester
332 Jefferson Rd.
Rochester, NY 14623
T1: (201) 680-0200 x
7027
Fax: (201) 474-8533
8 syed@nytpartners.com
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