Need Desktop Support at Albany, NY // Very Urgent

Hi,

Hope you are doing great,

This is Syed Layeeq from New York Technology Partners. We have a requirement for Desktop Support at Albany, NY. Please review the Job description below and if you’d like to pursue this, please include a word copy of your latest resume along with a daytime phone number and rate in your response. You can also reach me at (201) 680-0200 x 7027.

Job Title: Desktop Support

Duration: Long term

Location: Albany, NY, US

Job Description:

• Professionally and courteously answer Help Desk calls/e-mail messages as they come in ensuring that every location has support coverage.
• Use of Lansweeper, ReadyDesk and remote desktop to provide first level technical support for approximately 2000 DOH users; monitoring work queues, opening, updating and closing ReadyDesk  Support tickets
• Accurately document the details of the user request or issue, document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation.
• Acts as single point of contact for all users of the Departments Information Technology (IT) services and directs questions and report problems regarding services and products.
• Troubleshoot and administer the following software/tools:
• Windows XP, 7 and 8 operating systems
• TCP/IP Networks.
• VMWare and thin clients
• Remote Desktop, Active Directory, IDM and Lansweeper for troubleshooting PC problems
• Lotus Notes
• Installation of desktop hardware / peripherals and printers.
• Candidate may be expected to lift equipment that may weigh up to 50 lbs. and be required to run cables under desks and other furniture.
• Installation of individual software packages, as needed, for all users.
• Use of imaging software to expedite large equipment roll-outs.
• Support and deployments of O365.

Required Skills:

• 12 Months experience with troubleshooting Windows 7 applications and OS.
• 12 Months experience with VmWare, thin client setup on a network, and PC setup on a   network.
• 12 Months experience in network monitoring, permissions and troubleshooting individual   accounts using Lansweeper, Ready Desk, Remote Desktop and Active Directory.
• 12 Months experience with installation and   support of O365.
• 12 Months experience with installation of desktop hardware /   peripherals and printers.
• 12 Months experience with imaging PCs, and server maintenance.
• 12 months experience lifting up to 50 lbs. of equipment, and running cable over and   under furniture/rugs.
• 12 Months support with supporting Lotus Notes.

Thanks and Regards,

Syed Layeeq

New York Technology Partners – Rochester

332 Jefferson Rd.

Rochester, NY 14623

T1: (201) 680-0200 x 7027

Fax: (201) 474-8533

8 syed@nytpartners.com

8 www.nytp.com