Hi,
Hope
you are doing great,
This
is Syed Layeeq from New York Technology Partners. We have a requirement for Level 2 Desktop Support Specialist at
Albany, NY. Please review the Job description below and if you’d like to
pursue this, please include a word copy of your latest resume along with a
daytime phone number and rate in your response. You can also reach me at (201)
680-0200 x 7027.
Job Title: Level 2
Desktop Support Specialist
Location: Albany, NY,
US
- Job Description:
- Supervision of technical staff.
- Provide advanced support and troubleshooting.
- Review and test new technologies.
- Respond professionally and courteously to all service requests.
- Use of LanSweeper, ITSM and remote desktop to provide level 2 technical support to over 4,000 DOH staff; monitoring work queues, opening, updating and closing ITSM Incidents.
- Thoroughly and accurately document the details of a user request or issue, document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation.
- Acts as single point of contact for users of the Department’s Information Technology (IT) services and directs questions and report problems regarding services and products.
- Installation of desktop hardware / peripherals and printers.
- Installation of individual software packages, as needed, for all users.
- Use of imaging software to expedite large equipment roll-outs.
- Support and deployment O365 and Office 2013.
Required Skills:
- 60 months experience supporting Virtual Desktops.
- 60 months experience resolving hardware and software issues and troubleshooting Windows 7 applications and OS
- 60 months experience in network monitoring, permissions and troubleshooting user accounts.
- 60 months experience using LanSweeper, Remote Desktop and Active Directory, all three are required.
- 60 Months experience managing equipment inventory
- 60 months experience scripting in a Windows environment
- 60 months experience with the installation and support of Microsoft Office suites in an enterprise environment, including 12 months of O365/Office 2013.
Thanks and Regards,
Syed Layeeq
New York Technology
Partners – Rochester
332 Jefferson Rd.
Rochester, NY 14623
T1: (201) 680-0200 x
7027
Fax: (201) 474-8533
8 syed@nytpartners.com