Need Help Desk Support at Albany, NY // Long Term // Very Urgent

Hi,
Hope you are doing great,
This is Syed Layeeq from New York Technology Partners. We have a requirement for Help Desk Support at Albany, NY. Please review the Job description below and if you’d like to pursue this, please include a word copy of your latest resume along with a daytime phone number and rate in your response. You can also reach me at (201) 680-0200 x 7027.

Job Title: Help Desk Support
Duration: Long Term
Location: Albany, NY, US

Job Description:

• To professionally and courteously answer Help Desk calls/e-mail messages as they come in ensuring that every location has support coverage.
• Use of Lansweeper, ReadyDesk and remote desktop to provide first level technical support for approximately 2000 DOH ; monitoring work queues, opening, updating and closing ReadyDesk  Support tickets
• Accurately document the details of the user request or issue, document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation.
• Acts as single point of contact for all users of the Department’s Information Technology (IT) services and directs questions and report problems regarding services and products. 
• Installation of desktop hardware / peripherals and printers. 
• Candidate may be expected to lift equipment that may weigh up to 50 lbs. and be required to run cables under desks and other furniture.
• Installation of individual software packages, as needed, for all users.
• Use of imaging software to expedite large equipment roll-outs.
• Support and deployments of O365.

  
Required Skills:

• 12 Months   experience with troubleshooting Windows 7 applications and OS.
• 12 Months   experience with VmWare, thin client setup on a network, and PC setup on a   network.
• 12 Months   experience in network monitoring, permissions and troubleshooting individual   accounts.  Experience using Lansweeper,   Remote Desktop and Active Directory, all three are required.
• 12 Months   experience using ReadyDesk.
• 12 Months   experience with installation of desktop hardware /   peripherals and printers.
• 12 months   experience lifting up to 50 lbs. of equipment, and running cable over and   under furniture/rugs. 
• 12 Months experience with installation and   support of O365.
• 12 Months   experience with imaging PCs, and server maintenance.
• 12 Months   experience support with supporting Lotus Notes.

Thanks and Regards, 
Syed Layeeq
New York Technology Partners – Rochester
332 Jefferson Rd.
Rochester, NY 14623
T1: (201) 680-0200 x 7027
Fax: (201) 474-8533
syed@nytpartners.com
www.nytp.com