Need IT Service Desk Technician at Troy, MI // Very Urgent

Hi,

Hope you are doing great,

This is Syed Layeeq from New York Technology Partners. We have a requirement for IT Service Desk Technician at Troy, MI. Please review the Job description below and if you’d like to pursue this, please include a word copy of your latest resume along with a daytime phone number and rate in your response. You can also reach me at (201) 680-0200 x 7027.

Job Title: IT Service Desk Technician

Location: Troy, MI

Duties and Responsibilities:

• Providing excellent customer service for internal customers
• Respond to requests for technical assistance via phone, ticket, or email
• Installation and support of computers, laptops, tablets, and thin-clients
• Installation and support of desk phones and cellular phones
• Installation and support of MS Office, Land FX, and other applications
• Installation and support of printers, scanners, fax, and other business equipment
• Maintaining hardware and software inventory
• Account management in AD, Exchange, and other applications
• Managing file share permissions in a Windows environment
• Troubleshooting in a Citrix environment
• Ordering, shipping and receiving of IT equipment
• Administering our Airwatch MDM solution
• Use of tools such as VNC to troubleshoot remote computers
• Testing QA tickets on a weekly basis
• Creating and maintaining images for computers, laptops, and thin-clients
• Monitoring network connectivity issues using Dynatrace and PRTG
• Vendor management and escalations
• Professional documentation of all issues in ticketing system
• Work with team members to efficiently solve problems
• Looking for someone that is bilingual in Spanish.

Qualifications:

• Associate's degree or equivalent work experience
• 2 years of technical support experience
• Bilingual in Spanish
• Extensive computer hardware and software experience
• Experience with troubleshooting telecom, networking, and VPN solutions
• Experience with thin-clients and Citrix infrastructure
• Strong technical and analytical aptitude
• Excellent customer service skills and a positive attitude
• Ability to multitask and remain detail oriented
• Ability to thrive in a fast-paced environment
• Self-motivated and ability to work independently
• Demonstrated excellent verbal and written communication skills
• Ability to work every 3rd Saturday on a rotational basis
• Ability to work different shifts as needed

Thanks and Regards,

Syed Layeeq

New York Technology Partners – Rochester

332 Jefferson Rd.

Rochester, NY 14623

T1: (201) 680-0200 x 7027

Fax: (201) 474-8533

8 syed@nytpartners.com

8 www.nytp.com