Need Process Manager at Richmond, VA // Very Urgent

Hi,

Hope you are doing great,

This is Syed Layeeq from New York Technology Partners. We have a requirement for Process Manager at Richmond, VA. Please review the Job description below and if you’d like to pursue this, please include a word copy of your latest resume along with a daytime phone number and rate in your response. You can also reach me at (201) 680-0200 x 7027.

Job Title: Process Manager

Location: Richmond, VA

Job Description:

Manager notes: Process Manager Role – Process/Product Manager – Not to support a project but BAU. Support 360. Monitoring customer activities on web properties (online balances/statements/transfers). This person would own processes that are in existence and have documentation. Make sure that it is staying updated or adding new processes. They will work with delivery team for new builds. Provide activity logging requirements. Managing customer issues (loading statements) and working on clean-up activities.

Skill set:

Process Management /Product Management. Pulling Data to look at to see what happens over time. BO and BOBJ and SPLUNK is new. They will be trained they do not have to have Splunk/BOBJ. 

Description:

• Provides business process or systems support that may include duties such as root cause analysis, mapping of current processes or systems, iterative problem definition and hypothesized improvement opportunities. Experience using SIPOC analysis, process maps, and RACI, Six Sigma or other related methodologies.  May include facilitation of Kaizen events.  May involve re-engineering of existing processes.
• Includes facilitation of organizational change and performance measures.
• Service experience 5+ years in financial services environment
• Related Experience 3+ years BSA experience desired but not required
• Capital One Experience Desired but not required
• Quantitative & Analytical Skills Excellent – strategic application of experience; Demonstrated experience supporting business process improvement projects
• Methodologies Extensive demonstrated experience in two or more methodologies
• Ability to effectively communicate across multiple levels (Executive Sponsors to team members).  Influencing skills highly developed.
• Proven ability to lead a diverse group towards resolution when faced with ambiguous situations

Thanks and Regards,

Syed Layeeq

New York Technology Partners – Rochester

332 Jefferson Rd.

Rochester, NY 14623

T1: (201) 680-0200 x 7027

Fax: (201) 474-8533

8 syed@nytpartners.com

8 www.nytp.com