Need Level 2 Desktop Support Specialist at Albany, NY // Very Urgent

Hi,

Hope you are doing great,

This is Syed Layeeq from New York Technology Partners. We have a requirement for Level 2 Desktop Support Specialist at Albany, NY. Please review the Job description below and if you’d like to pursue this, please include a word copy of your latest resume along with a daytime phone number and rate in your response. You can also reach me at (201) 680-0200 x 7027.

Job Title: Level 2 Desktop Support Specialist

Location: Albany, NY, US

• Job Description:
• Supervision of technical staff.
• Provide advanced support and troubleshooting.
• Review and test new technologies.
• Respond professionally and courteously to all service requests.
• Use of LanSweeper, ITSM and remote desktop to provide level 2 technical support to over 4,000 DOH staff; monitoring work queues, opening, updating and closing ITSM Incidents.
• Thoroughly and accurately document the details of a user request or issue, document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation.
• Acts as single point of contact for users of the Department’s Information Technology (IT) services and directs questions and report problems regarding services and products.
• Installation of desktop hardware / peripherals and printers.
• Installation of individual software packages, as needed, for all users.
• Use of imaging software to expedite large equipment roll-outs.
• Support and deployment O365 and Office 2013.

Required Skills:

• 60 months experience supporting Virtual Desktops.
• 60 months experience resolving hardware and software issues and troubleshooting Windows 7 applications and OS
• 60 months experience in network monitoring, permissions and troubleshooting user accounts.
• 60 months experience using LanSweeper, Remote Desktop and Active Directory, all three are required.
• 60 Months experience managing equipment inventory
• 60 months experience scripting in a Windows environment
• 60 months experience with the installation and support of Microsoft Office suites in an enterprise environment, including 12 months of O365/Office 2013.

Thanks and Regards,

Syed Layeeq

New York Technology Partners – Rochester

332 Jefferson Rd.

Rochester, NY 14623

T1: (201) 680-0200 x 7027

Fax: (201) 474-8533

8 syed@nytpartners.com

8 www.nytp.com