Hi,
Hope
you are doing great,
This
is Syed Layeeq from HCL Global Systems, Inc. We have a
requirement for ITIL/ITSM Consultant at
Anchorage, Alaska. Please review the Job description below and if you’d
like to pursue this, please include a word copy of your latest resume along
with a daytime phone number and rate in your response. You can also reach me at
248 564 7868.
Position: ITIL/ITSM Consultant
Location: Anchorage,
Alaska
No of positions: 1
Duration: 3+ Months
Job Summary:
·
For
ITIL / ITSM / ISO20000 / IT processes
·
Process
audit, assessment and GAP analysis.
·
Process
development and process engineering
·
Process
implementation consulting
·
Process
operation and maintenance support
·
Service
quality improvement through continuous process improvement
Specialization:
·
ITIL
/ ITSM implementation, Business Process/IT process transformation, ISO20000,
Organization design, Operating Model, project / program management
Responsibilities:
·
Define
ITIL V3 Processes
·
Establishing
and executing strategic and tactical plans for a full scale implementation of
the ITIL / ITSM framework across organization
·
Manage
asses and analyze the current IT environment
·
Designing
and implementing information system processes (ITIL based) and functions in a
large complex IT organization
·
Managing
and measuring processes compliance to established company policies/procedures,
and lead continuous process improvement
·
Capable
of developing and implementing new standard policies and procedures as well as
improvements to existing policies and procedures
·
Expertise
in interfacing with internal / external customers, external vendors and global
teams
·
Comfortable
and effective dealing with all levels within the organization, including
Executive Management
·
Provide
inputs to the tool configurations and implementation
·
Conduct
periodic Internal Audits and Reporting
·
Maintenance
of ITSM processes
·
Process
scope
·
All
Service Operation Processes of ITIL V3
·
Selected
Service Transition process of ITIL V3 (Change & Release, Asset &
Configuration)
·
Selected
Service Design Processes (Availability, Capacity, Service Level and Service
Catalogue)
·
Successfully
led and manage process transformations for medium to large size organizations
·
Demonstrated
experience managing tools and techniques required to effectively reengineer
business/IT processes
·
Excellent
process redesign facilitation skills
·
Proven
ability to lead implementation and change and motivate at all levels within the
organization and deliver business transformation results
·
Define
the KPIs for ITIL processes.
·
Ability
to influence and lead in a fast-paced and collaborative environment
·
Excellent
interpersonal, negotiation and conflict resolution skills
·
Ability
to manage and accelerate change in organizations
·
Broad
experience working on project teams and structuring recommendations
·
Conduct
ITIL workshops and training sessions.
Qualifications
·
Bachelor
degree in Computer Science, Information Systems or Engineering discipline from
a top university strongly preferred.
·
MBA
in relevant discipline, consulting experience is a plus.
·
Proven
background and experience of performing the role of a ITIL / ITSM
implementation
·
ITIL
V3 certifications is a plus
·
8
to 10 years of experience in IT processes / ITIL / IT operations
Regards,
Syed Layeeq Ahmed
HCL Global Systems, Inc
24543 Indoplex Circle,
Suite 220, Farmington. MI 48335
Phone
No: 248 564 7868
Email
Id: syed@hclglobal.com
IM
& Gmail: syedstaffing
Certified
Minority Business Enterprise (MBE)
